Refund Policy

1. Overview

This Refund Policy applies to all purchases made through Staticbot.dev, operated by BITFICTION, s.r.o. Payments are processed by Paddle.com Market Limited, who acts as the Merchant of Record for all transactions.

2. Self-Service Migrations (Free of Charge)

The self-service Supabase migration workflow is currently free. Because that workflow involves no payment, no refund applies to it. Optional Supported Migration and Escape Pass purchases are paid services and are covered separately below.

3. Subscriptions (Hosting Plans)

Hosting subscriptions (Pro, Scale) are billed monthly. You may cancel your subscription at any time. Upon cancellation, you will retain access until the end of your current billing period. We do not provide partial refunds for the remaining days of a billing period. If you cancel within the first 14 days of your initial subscription, you may request a full refund for that billing period.

4. Supported Migration and Escape Pass

Supported Migration and Escape Pass are one-time service purchases. Refund requests are reviewed under our Terms and applicable law. If Paddle approves a refund, the associated support entitlement or unused pass is revoked. Contact us with your Paddle receipt or order number as described below.

5. Free Tier

The free tier does not involve any payment. No refund applies to free tier usage.

6. How to Request a Refund

To request a refund, please contact us at hello@staticbot.dev with your transaction details (Paddle receipt or order number). We aim to process all refund requests within 5 business days. Approved refunds are processed through Paddle and will be returned to the original payment method.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date.

Last updated: September 4, 2026

8. Contact Us

If you have any questions about this Refund Policy, please contact us at hello@staticbot.dev.